Cancellation policy

Bookings Made Through a Third Party

For bookings made via Booking.com, Expedia.com, Hotels.com, or other online booking agencies, the applicable payment and cancellation terms set by these platforms apply. Therefore, cancellations and any modifications must be made directly through the booking site.

Bookings made directly with us via email, phone or website

Cancellations:

Cancellations should be communicated as early as possible and are ONLY accepted via email: odv@odv.dk.
Timely cancellations with a full refund — minus a cancellation fee of DKK 100 per room — must be made no later than 3 days before arrival (within reception opening hours, local time).
For reservations not canceled on time, the full cost of the booked stay, including any additional services, will be charged.

Modifications:

Any changes to a booking must be made no later than 3 days before arrival (within reception opening hours, local time). After this deadline, no modifications can be made.
Once a stay has begun, it cannot be modified or shortened. The full cost of the booked stay, including additional services, will be charged.

Bookings of 5 or more rooms and bookings of 5 or more nights made directly with us via email, phone, or our website.

Cancellations:
Cancellations should be communicated as early as possible and are ONLY accepted via email: odv@odv.dk.

To receive a full refund (minus a cancellation fee of DKK 100 per room), cancellations must be made no later than 14 days before arrival (within reception opening hours, local time).

For reservations that are not canceled/modified in time, the full amount for the booked stay, including additional services, will be charged (unless a special agreement has been made).

Modifications:
Changes to a booking must be made no later than 14 days before arrival (within reception opening hours, local time). After this period, modifications are no longer possible.

Once a stay has begun, it cannot be changed or shortened. The full amount for the booked stay, including additional services, will be charged (unless a special agreement has been made).